Help Desk and IT Support

IT Staffing

The world of IT is often perceived as a nebulous expanse of industry jargon and confusing acronyms. This is doubly so for business owners, as it becomes a challenging task to not only know what skillsets to look out for in potential hires, but how to utilize your IT staff effectively. We take a proactive and responsive approach to IT Staffing, which means that we strive to provide our clients with the technical flexibility to run their business effectively.

Resource Management

We understand that your projects need to work within a specific financial framework and unforeseen expenses may hamper the success of your endeavors. With that in mind, our Resource Management process aims to provide you with a comprehensive overview for the allocation of our resources. We employ digital timesheets to ensure that any services hours are logged appropriately, giving you heightened awareness on costs and where they are accrued.

As a bonus, our service professionals will also keep in consistent contact with your representatives to verify that you are getting the service you need within the acceptable constraints of your budget and schedule.

IT Support Services

As a full-service IT provider; our team of qualified technicians have the necessary training and skillsets to tackle projects of variable complexities. Our focus on utilizing strategic industry resources and best practices ensures we deliver consistent, high-quality results in a reliable manner.

By entrusting your IT Support needs to us, you are getting a team of highly skilled technicians that have a wealth of industry experience and will work with you to create tailor-made solutions to your company’s IT problems. Letting us do what we do best, lets you optimize your organizational work flows saving you time and resources that you can dedicate to other areas of your business.

Desktop Support

Desktop Support covers a broad spectrum of tasks across multiple areas of the business. This category of services is centered around the installation of hardware and maintenance of software applications and network systems. Examples of Desktop Support services that we offer include:

  • Malware and Virus Removal
  • Maintenance of Firewalls and Internet Security
  • Installation of Anti-Virus Software
  • Service Pack and Patch Installation
  • Troubleshooting Network Connectivity
  • Product/Vendor License Management
  • Bandwidth Monitoring
  • Asset Management

Server Support

Whether you have an existing server that needs maintaining or you need to design a brand-new system from the ground up, we have a solution for you. Server Support refers to all the activities related to the monitoring, maintenance management and optimization of your servers. Some features of our Server Support services include:

  • Flexible availability
  • Expertise with Windows and Linux Servers
  • vCIO services
  • Customizable Server Management
    • Reliable storage of business data
    • Allow access to your business data from any location
    • Protect the integrity and security of sensitive information
  • Customizable Server Monitoring
    • Instant recovery of lost data
    • Provide useful metrics for analysis
    • Cluster management
    • Capacity Planning

Help Desk Support

With our Help Desk Support service, we provide a reliable point of contact for our clients to gain assistance in troubleshooting known problems and getting answers to technical questions. Some hallmarks of our service offerings include:

  • Immediate phone and remote support
  • Flexible availability
  • Knowledgeable and articulate Technicians on Standby
  • A trackable ticket system